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FAQ

Frequently Asket Questions

Arrival:

Arrival is expected by 6:00 PM; if you plan to arrive later, please inform us. The rooms will be ready for you from 2:00 PM. On the day of departure, we kindly ask our guests to vacate the rooms by 11:00 AM.
Green Arrival: Arrive at Diamant by train and help protect the environment. We are happy to send you the South Tyrol Guest Pass for free travel within South Tyrol, as well as a complimentary transfer from Naturno train station to the hotel.

E-Charging Station:

You are welcome to charge your electric car in our underground garage.

Cancellation Policy:

We recommend taking out travel cancellation insurance, which you can easily arrange directly with us: With a payment of only €3.00 per person per holiday day, you have the opportunity to cover all cancellation costs in the event of an accident, illness, or death. This will eliminate all cancellation fees for your vacation. The process is very simple: Transfer the amount to us with the clear designation "Travel Cancellation" for Mrs. ..., arrival and departure date, to our bank account: Our bank details: **** Hotel Diamant D & G KG of Weithaler Gregor & Co IBAN: IT65 H058 5658 9200 4757 1373 730 BIC: BPAAIT2B047 Or even simpler: provide us with your credit card number and expiration date, and we can simply charge the amount. Please note that we do not cover bank transfer fees. Without travel cancellation insurance, the following cancellation rules apply:
  • For cancellations up to 31 days before arrival, no additional cancellation fees will be charged.
  • For cancellations within 30 to 15 days before arrival, a fee of 40% of the total booked amount will be charged.
  • For cancellations within 14 to 8 days before arrival, a fee of 60% of the total booked amount will be charged.
  • For cancellations within 7 days before arrival, a fee of 70% of the total booked amount will be charged.
  • In the case of early departure, late arrival, or no-show, cancellation fees of 70% will be charged for the booked, unused days.

Our bank details:

****Hotel Diamant D&G KG of Weithaler Gregor and CO. Volksbank Naturno IBAN: IT65H0585658920047571373730 BIC: BPAAIT2B047

Credits

Hotel Diamant
Legal representative: Weithaler Gregor

Legal address and address:
Herrengasse 1
39025 Naturno
South Tyrol – Italy

Tel: +39 0473 667327
Fax: +39 0473 672973

E-mail: info@diamant.it
Website: www.diamant.it

VAT no.: IT02574550212

Concept, web design, programming, CMS & Hosting

Hoteliers- und Gastwirteverband (HGV)
Schlachthofstraße 59
39100 Bozen
South Tyrol – Italy
Tel. 0471 317 700 – Fax 0471 317 701
E-mail: info@hgv.it
Website: www.hgv.it

Copyright

All texts, images, pictures and other contents on this website are protected by copyright and may not be reproduced, saved, trasmitted or distributed in any way, in whole or in part, without prior consent.

© Hotel Diamant 2024 – all rights reserved

Transparency

Compliance with the obligations of transparency and publicity pursuant to art. 1, par. 125 et seq. Law no. 124 of August 4, 2017, and subsequent amendments: https://www.rna.gov.it/RegistroNazionaleTrasparenza/faces/pages/TrasparenzaAiuto.jspx

Limitation of liability

The contents of this website have been created with the utmost care. Nevertheless we cannot guarantee the correctness, completeness and topicality of the content provided. Despite careful control we assume no liability for the content of external links provided on our website. The content of the linked pages is the sole responsibility of their operators. With knowledge of rights violations, such external links will be deleted immediately.

Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council:
Platform for online dispute resolution for consumer disputes (ODR) to the European Commission: https://ec.europa.eu/consumers/odr/